SHIPPING & RETURNS

Last updated March 16, 2022

SHIPPING POLICY

FLAT RATE SHIPPING 
  • I ship both domestically and to a select number of international destinations. Shipping times depend on your location in the USA, Canada, and the UK.

  • Orders are generally shipped within 48 hours (Monday - Friday) using USPS Postal Services. USPS Post's delivery standard is 5-7 days domestic. Flat rate shipping fees of $5 to $15 applies to orders.

  • USPS Post's delivery standard is 6-10 days International. Flat rate shipping fees of $30 to $50 applies to orders.

  • Due to Covid and employee shortages, delivery times are subject to change.

  • Free shipping on orders over $75 Domestic.

  • Free shipping on orders over $90 International.

  • If a package can't be delivered due to an error entering your shipping address,

  • 'Houston, We Have A Problem"! is not responsible for any additional fees that may incur in order to reroute or reship the package.

  • Please make sure address is USPS approved!

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Please note, I may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which I have no control. If  such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional cost or taxes.

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How long does it take to process an order?

  • Please allow 1-2 days for your order to be processed for shipping. I make every effort to fulfill orders as quickly as possible. Understand I am human, working with human hands, and human brains.

  • Orders received after 3PM will begin being processed the following business day.

Tracking?

If you have a USPS package marked as delivered but haven't received it, please contact your local mail facility

How do I check the status of my order?

  • When your order has shipped, you will receive an email notification which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

  • You can also check tracking Via USPS website: 

  • If you haven’t received your order within X days of receiving your shipping confirmation email, please contact me at sewbeany@gmail.com with your name and order number, and I will look into it for you.

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RETURN & EXCHANGE POLICY

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Returns?

  • Sew Beany stands behind every piece of handmade items that is sold with a 100% satisfaction guarantee. I will grant refunds for any products that does not meet your expectations.

  • If you are not completely satisfied with your purchase, I will issue a refund or exchange the items. My full cash refund policy lasts 30 days from initial purchase. After 30 days, up to 40 days a 50% cash refund or full "store credit" only will be given.

  • If after 40 days no refund of any kind will be granted. To be issued any refund, all Items must be in the same condition how you received it .

  • All returned items must be in new and unused condition, with all original tags attached.

Returns Processing?

  • To return an item, please email customer service at sewbeany@gmail.com to obtain a return merchandise authorization number (RMA) After receiving a RMA number, place the item securely in its original packaging and the item, proof of purchase receipt, and mail your return to the following address:

Sew Beany

ATTN: Returns

RMA#

Address?

  • Please note, you will be responsible for all return shipping charges, We strongly recommend that you use a trackable method to mail your return.

  • Once your return is received and inspected, we will send you an email regarding the approval for full/partial or if we decline your refund.  If approved, your refund will be processed and credit will be automatically applied to your credit card or original method of payment within 7-14 business days.

  • Original shipping and handling fees are not refundable. Offers are subject to adjustment due to returns, cancellations, and exchanges.

  •  Gift Cards are non-refundable. Items purchased with Gift Cards have the same returns process as items paid with other forms of payment.

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Returns Are Running Late?

  • If you haven’t received a refund within the time frame, first check your credit card company. It may take some time before your refund is officially posted due to some processing time involved.

  •  If you have have contacted your original payment provider and you still have not received your refund, contact our Customer Service at sewbeany@gmail.com.
    I use PayPal and Credit Cards to process shopping cart payments.

  • My website calculates all charges including shipping and will allow you to use your credit card, debit card or an electronic check. You would simply choose the payment portal of your choice to process your payment. If you have any questions about PayPal or your credit card account, please contact them directly.

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